Refund policy

Your satisfaction is at the core of what we do. As every skin reacts differently, we promise to guarantee you a return and full refund within 30 days of purchase if you are not satisfied with any of our products, no questions asked. Limited to first-time purchase customers only.

To initiate a return, please email contact@irenshizen.com with your order number and a photo of your specific item. When your return is accepted, you will receive instructions about the return shipping process; how and where to send your package. We take about ten business days to process your exchange or refund from our receipt of your return. Items sent back to us without first requesting a return will not be accepted. Refunds are processed back to the original form of payment. Your financial institution may take some time to reflect on the transaction.

Damages And Issues

Contact us immediately if your item is defective, damaged upon arrival, or arrived different from your placed order. We will evaluate the issue and resolve them as soon as possible.

Exceptions / Non-Returnable Items

We do not accept returns for products on auto-replenishment, gifts with purchases, or promotional items. Any damaged products as a result of external factors, e.g. damaged bottles due to mishandling, are not covered by this return policy.

We also do not accept returns for items purchased from our stockists. Contact the store you purchased from if you have questions or concerns about your item.

Exchanges

A speedy exchange is possible; as soon as you request to return the item you have. Once we have processed and accepted the return, you can make a separate purchase for the item you want right away.

Refunds

You will be notified once your refund is approved, only after we’ve received and inspected your returned item(s). If approved, you will automatically be refunded in full amount on your original payment method, minus a processing fee of $15 per product returned, excluding shipping and taxes incurred. Refund will be made within 7 business days from when we receive your returned item(s).

Lost / Damaged Returns

We recommend that you insure your parcels and return the items via registered post. This will ensure you do not risk lost, stolen or damaged goods during transit. We will not be responsible for parcels lost or damaged in transit if you choose not to insure them.